On Newton Email Tracker You Have to Click on Show Images to Get Blue Ticks
What are MailTrack users saying about the software?
User Review Highlights
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5-
"Recommended tool for tracking your mail deliveries and the read receipts. Its super easy to understand and quite important for marketers and sales professionals."
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"MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not."
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"What I like the most is the sheer simplicity of this tool."
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"There is barely anything I dislike about Mailtrack."
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"Sometimes the gmail app bugs out and disappear from my inbox. I can't identify if it's a Mailtrack or gmail error."
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"Sometimes an ad pops up for premium subscription which is a little annoying. I just close the pop up."
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Showing 1 - 25 of 168 reviews
Lisa
Verified reviewer
Company size: 11-50 employees
Industry: Food & Beverages
Time used: More than 2 years
I really like this software and use it both for business and personal. It was easy to install using the google platform.
We love seeing when recipients have opened our emails. It is immensely helpful for knowing when we need to send a follow up because and email may have been lost and not opened. I like the double check visual so you can see that it was received and then opened.
Not a lot bad to say about this software for what we use it for.
Nurul Aishah
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Financial Services
Time used: More than 2 years
I like all of the reports provided by this program once my emails have been sent. It assists me in keeping track of the status of emails, such as whether or not the receiver has opened them and how long they have been open. All of these cues will help us craft an effective follow-up email. To keep an eye on my email within my favorite email client, MailTrack provides an easy Gmail connector plugin.
One of the things I detest about this program is that it does not provide complete anonymity while sending the email. It will be visible in the email footnote that the email was sent using MailTracker. It would leave a negative impression on the receiver, and I would delete it totally if I were able to. For a basic program like this, the premium package is rather pricey.
Company size: 11-50 employees
Time used: More than 2 years
Overall it has made my life much much easier. I know when I need to followup on an email without having to remember myself. I know when someone has read my email.
There's a free tier. Obviously there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it get bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.
There is not much but I suppose the branding signature that is required on the free tier. There really isn't anything else they can do to incentivize you to upgrade so I don't mind it that much. Oh there does appear to be a small glitch that if your personal email and business email are combined then you will get notifications even for emails that you just sent. So for example I send an email using my company email through my personal gmail I get a notification that the email has been read, which is impossible I just sent it.
Company size: 1 employee
Industry: Real Estate
Time used: More than 2 years
I got a discount offer but I want for the pro there is no way I could contact somebody if I will be contacted by the company I'll take the pro offer
Company size: 201-500 employees
Industry: Machinery
Time used: Less than 2 years
In general the tool is useful and great. I use it to know if my customer checked my email with proposals.
The free version is useful to follow up and send proposals to clients. Just add to gmail and done! I used it for many years.
When using MailTrack with other tools that tracking emails too, it doesn't works sometimes, occurring the fail on tracking.
Company size: 201-500 employees
Industry: Events Services
Time used: Less than 2 years
If you cannot see the rate your emails are opened you will never know how to pursue your clients. If we didn't have this we wouldn't be half as effective in our business.
See when your emails are opened in live time! See the reporting feature when you do campaigns to see how effective you were when sending. There isn't a tracker like this one in the industry!
Sometimes it reports that the wrong person opened the email.
Company size: 1 employee
Industry: Professional Training & Coaching
Time used: Less than 2 years
I like knowing that someone has opened and read an email - or possibly overlooked it or had it go missing. In a busy life with too many 'virtual communications' and potential crossed wired this gives a little peace of mind.
I love knowing that someone has definitely received and read my email - and this makes it so easy and discrete. It also notifies me as to when they revisit the email at a later date, or if it may have been forwarded - and also if an email has not been opened at all, which means I can legitimately follow up. Peace of mind for important emails when you want to know whether or not it has been read (and don't want to use FB messenger).
I only have the free version at the moment - so I need to manually remove the icon if I want to be private about using this. The paid for version felt pricey with more features than I actually needed - would prefer a basic level which simply removes the branding for a small annual fee.
Scott
Verified reviewer
Company size: 2-10 employees
Industry: Staffing and Recruiting
Time used: Less than 6 months
The software works pretty well for tracking opens. That's really all I ask of it, and for the most part it has filled that job pretty well. I mostly get the notifications, and once I refigure out the mobile part to be working again then it should do that job pretty well across all platforms.
After losing Newton and Astro, I wanted a solution to track emails that was easy to use and available on desktop and Android. MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not. Overall it's been an adequate replacement for the email tracking in the two apps above, but not a GOOD replacement. What I like about it is that it has good notifications through Chrome and on your phone. It's well implemented on the desktop in my opinion, I just have it set to be always on and I can customize my settings for where I want notifications and how often. It does the job well from the desktop.
The mobile setup with Gmail was a pain. I enabled it and it was working for awhile, then randomly it stopped working. I tried installing it domain wide instead, so we'll see how that works. The fact that it's a bit of a hassle to install and then questionable about whether it stays running is not something I like about a software like this that I rely on for sales. Another issue with it is that the tracking is not QUITE as good as Newton. Newton would only alert you when someone else read it, and could even tell who was reading it. MailTrack alerts me that an email is read every time that I open it, which clearly is useless. However it's not the end of the world knowing that I personally am in the email so I disregard it.
Company size: 51-200 employees
Time used: Less than 2 years
The main benefit is exactly what I wanted. I know when someone has opened my e-mail and can then follow up. It also helps me confirm that someone is no longer there by bouncing back. Something else that my CRM won't do.
Since I use Salesforce CRM I cannot track e-mails. Taking my e-mails from Google using Mailtrack as an add-on allows complete tracking. I can see every time someone opens and e-mail and it rates it as a hot conversation when it is opened multiple times in a short time span.
I would probably use it more for campaigns but lack the tutorial to automate contacts and templates.
Hossamudin
Verified reviewer
Company size: 1,001-5,000 employees
Industry: E-Learning
Time used: Less than 2 years
It takes only 1 click to install, then it just works as magic. On each mail I send, I would know if the receiver opened it or not, so I can follow up easily.
Well, I used to use it when I was a student at university, and didn't feel there are any cons. Maybe now, If i will use it for e-mail marketing, I will need more features than available.
Company size: 501-1,000 employees
Industry: Primary/Secondary Education
Time used: More than 2 years
great for emails to parents~~~proof that they are aware
love that we can see who reads our emails and when.
group emails only indicate it was read but who read it
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
I like it and I find it helpful because it is important to know that your email has been read.
The software is easy to use and also it is easy to deploy. It does not require much to get it working.
When you send an email to a number of recipients, you will not be able to see who would have opened the email.
Jose
Verified reviewer
Company size: 51-200 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Great tool to stay on track of every daily mail.
I didn't know i need a tool like MailTrack til i start using it on my gmail. It really helps me to low down my anxiety and keep delivers in order.
Default settings might result annoying if you don't like to receive notifications from every mail you send.
Company size: 501-1,000 employees
Industry: Human Resources
Time used: Less than 12 months
I need this software especially during this time of corona period , studying and working from home , it is very essential to make sure that emails are read , i highly recommend it to others , you can try first with the free version i am sure you will be glad
Free useful to everyone , personal or professional usage , i love that it notifies me when there is no respond on a certain email and if others have the same software Love the free version and easy to use
There will be a messy mixture of notifications if you use the software for both personal and professional use same time
Mani
Verified reviewer
Company size: 2-10 employees
Industry: Computer Networking
Time used: More than 2 years
It is one of the most reliable emails tracking software.
I cannot penalise at all the software and always is working 100%
Company size: 5,001-10,000 employees
Time used: Less than 12 months
My overall experience with MailTrack has been quite positive. It has allowed me to reach a greater level of engagement with my targeted emails than I ever have before.
I have run numerous email promotional campaigns for product launches (music, books) over the years and MailTrack is by far the simplest mail tracker I've used. It used to be that I'd send out emails wondering if they were ever getting opened, but MailTrack alleviates that concern. I now know when my emails are opened and links are clicked. This allows me to follow up accordingly to achieve even greater response to my campaigns. Moreover, MailTrack features an easy Gmail integration plugin that enables easy monitoring from within my mail client of choice. I did pay to upgrade to the premium version in order to remove the "sent by MailTrack" branding that would otherwise appear.
The only issue I've encountered with MailTrack (aside from the easily resolved need to turn off the "sent by MailTrack" branding) comes when I send email to certain domains. I've found that institutional/organizational email addresses are much more likely to alert users to the fact that their emails are being tracked, but I imagine this is the case with all image-based mail trackers. Further, some of those mail servers forward and display emails to end users in a way that makes it appear as if an email has been opened far more times than it ever actually is (one particular email registered over 100 opens without a response). These complaints are fairly minor though--MailTrack largely functions as advertised.
I switched to MailTrack because HubSpot became cumbersome and expensive.
Fadiah
Verified reviewer
Company size: 10,000+ employees
Industry: Banking
Time used: More than 2 years
MailTrack is perhaps the most user-friendly mail tracker I've noticed. I used to worry about whether or not my emails were being opened when I sent them out, but MailTrack takes care of that. Whenever my emails are viewed, and links are clicked, I now have a record of it. This enables me to followup up as needed to increase the response to my efforts. Furthermore, MailTrack has a simple Gmail connection plugin to monitor my emails from within my preferred email client.
The restrictions of the free version are what I dislike the most. For example, letter size limitation, a watermark that I have to erase every time, and it does not turn up when several receivers open the mail. The premium plan i quite expensive for a simple software like this one.
Masturah
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Telecommunications
Time used: More than 2 years
I use it firstly as an additional for the email marketing tracker, but now it has been so critical to analyzed our email marketing planning.
MailTrack is really essential for me to track and monitor the email that are sent out. The report is quite extensive, as it will show how many of the email are opened by the recipient, how long the email are opened and if the email are opened more than one time. We can use this data to altering our marketing campaign effectively.
MailTrack is quite expensive, but all the feature and the tools is very helpful and perform better than the competitors. I would like to see more price scheme that can cater all the user need, especially for the monthly emails that will be monitored and price decrease for some of the plan.
Company size: 51-200 employees
Industry: Internet
Time used: Less than 2 years
The one which I mentioned in my Pros section.
Keeping track of mail Integrate within Gmail and new mail automatically Ease of checking Usability
I have already mentioned this to them - It is not integrated with Outlook. For professional it is of no use until and unless you expand product platform usability. - You don't get to see who has read your e-mail, particularly when there is more than one person mark in the email. The only possible way to do is to refer it to them about mail-track. But sometimes I don't want to reveal and say, "Buddy, I am tracking my email". To over come this, you just have to write a script where whoever opens the mail, their initials get recorded and the user can easily notify who has read your email and at what time. - Many times, bugs in the system recorded, where when I open the sent email, I get notified saying someone has opened the email. This creates confusion when I look at the history of opening the email. - It should also start giving tracking of the content link in the mail. This feature is majorly required by publisher and networks where they do email marketing to their potential customer. In order to find the bug into the database and find out who has opened the email and took necessary action. This would be a great feature to be added in order to monetize brands email marketing campaign.
Adra Safiya
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Retail
Time used: More than 2 years
I love all the report that are generated from this software after my email are sent out. I really help me to monitor and track the email status, either they are opened by the recipient and how long are they spend time with the email. All this indication will give us a good information on how to approach our follow-up email.
Some of the things that i dislike is the lack of total anonymous if i sent email from this software. It will publicly show and printed on the footnote of the email, that the email are sent using MailTracker. It would give wrong impression to the recipient and i would if i can removed it completely.
Company size: 501-1,000 employees
Time used: More than 2 years
I use this plugin in my workplace because in my daily work I need to send important emails. A lot of times I need to know a fast answer and is important to know if the people open your email and have seen your email or if the people have not opened the message.
You can use it in your email to know who has read your email. It is easy and fast to install (plugin). In important emails, you need to know if the other person has read the message, and is very helpful because you receive a message to confirm that person open your email. This message comes to you immediately, just when the person opens your email.
The principal con is when you send an email to more than one person. When someone opens the email, you receive the message, but you don't know who exactly opens the email. In my opinion, would be more useful if you receive a message like this "X email address has opened your email" because you would know who opened your message.
Company size: 1 employee
Industry: Writing and Editing
Time used: More than 2 years
I highly recommend mailtrack for its price and features...it's one of the best I've seen out there and I'll keep using it for years!
I snagged a great deal at a low cost for each year to keep track each one of my emails to make sure I can tell if my intended recipients have read my emails or not. It also "boomerangs" back to you to let you know that this person hasn't read your emails yet and that I should follow up. Really useful feature and I highly recommend mailtrack!
I don't like how I can't send emails on my Gmail app in my iPhone with the Mailtracker feature. The only way to do it is on your desktop. Despite that, you still can see single or double checkmark in your iOS Gmail app which is pretty clever. My wishlist for Mailtrack is to let me send emails in my Gmail iOS app with the Mailtracker feature!
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Knowing my emails are opened is very useful. Real-time alerts allow me to be ready for a phone call or email reply. It's particularly nice when an old email is reopened and I can anticipate a repeat inquiry.
Easy to install and use. I have a "pro" subscription but like the free option for personal accounts I rarely use (so I'm not concerned about the "Sent with Mailtrack" message). The "coming soon" for Android would be great, and their new $2.50 a month "Basic" subscription might be a good value for those rarely used accounts (I'm thinking about it).
It would be nice to have delayed sending, which some other similar products have (Boomerang, Bananatag) and the ability to track two accounts (personal, business) without needing 2 subscriptions. But I get the latter might not fit their business model.
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
It's useful to know when emails have been opened. For marketing it helps test various subject lines, and for one off email (e.g. billing and collection) it allows us to followup quickly if email isn't opened.
Easy to set up and can change tracking options on the fly. It's easy to determine when an email has been opened, and you can "mute" notifications if you don't need to know about multiple opens. There is also a web interface that provides tracking information and statistics.
Because it relies on a single pixel image for tracking the recipient can prevent tracking by not showing the image. But that's an issue with most software in this category.
Company size: 1 employee
Industry: Entertainment
Time used: More than 2 years
Great! Good enough that I have, on multiple occasions, considered paying for a subscription to unlock additional features (and to get rid of the Mailtrack email signature). I might just do that later on down the road as my business grows.
The free version allows me to easily track email opens and works just as I'd expect it to. No complaints there.
The free version appends a mailtrack signature at the end of emails automatically. It can be manually removed from each email, but it's a bit annoying to do so. But I mean, it's totally fair and I can't really complain since I am using the free version of their software.
Source: https://www.softwareadvice.com/za/email-marketing/mailtrack-profile/reviews/
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